The traditional help desk model can no longer keep up with the demands of modern customers. SummitAI's Service Management is an AI-powered digital agent and service automation solution that can help you meet the demands of modern customers. Its ITIL-compliant solution provides your business with the tools it needs to automate routine tasks, provide intelligent self-service, and deliver a superior customer experience.
A multi-tenant architecture makes it easy to scale IT Service Management (ITSM) for numerous clients or departments. SaaS providers can give more efficient service and support by monitoring and administering only one platform.
Ask for support in different ways: on the web, through Conversational Interface and Decisioning Engine (CINDE), on a mobile app, by email, SMS, or by phone. The choice is yours. The system will automatically route the request to the right team or individual.
SummitAI's compact form templates provide all essential fields. Its dropdown controls can have advanced properties and dependencies. You can add sections, fields, or validation rules without coding for a customized form.
SummitAI permits several domains inside a single application, allowing isolated user environments to coexist. Large enterprises can create a global domain, and each subsidiary can have its domain with complete data and configuration isolation.
Send alerts to users instantly or schedule them for a later date via email, SMS, or bulletin board in the Service Portal. Select the correct audience based on group membership or custom email IDs and mobile phone numbers.
Automatically update and send ticket status to users and technicians. Set up notification templates for incidents, service requests, changes, etc. These templates standardize communication and eliminate redundancy.
Get user feedback after ticket resolution using CSAT. Managers may use customer feedback to evaluate the service desk's performance. Surveys on various metrics can also be designed and sent periodically to a group of users.
It supports both cloud and on-premise. It's fully connected with standard data sets for IT service management, asset management, and operations management for complete reporting and analytics control.
Its built-in intelligence recommends knowledge articles to incidents. It boosts first-call resolution rates resulting in a 20% annual saving on IT help desk operations and up to 45% on the total cost of ownership.
It automates repetitive and tedious operations. To resolve technical issues, users can interact through CINDE. CINDE understands the intent of a service request and provides tailored replies.
The service management platform is built on Microsoft technologies and runs on Azure. It offers you the ability to quickly deploy and manage the service desk in the cloud or on-premises.
Content and forms automatically adapt to the user's language. Edit translations easily in the admin interface or add them in the glossary to avoid translating similar content multiple times.