Customer Relationship Management Made Easy with Freshdesk Forest
Freshdesk allows you to automate your customer support from dispatching tickets to resolution, and makes sure everything is categorized, assigned, and prioritized correctly. This is a better and more organized option than handling customer queries and support requests through email. Freshdesk Ticketing System is powered by Artificial Intelligence which delivers instant and precise answers to your customers questions for faster resolution. It also enables relevant solutions to pop up for customers and save time for your agents.

Win Customers For Life with
The Best Help Desk System Features
Email & Social Ticketing
Ticket Dispatch
Knowledge Base
Enable customers to help themselves by leveraging the power of Freshdesk Forest’s advanced knowledge base.
Ticket Trend Report
Datacenter Location
Collision Detection
Automation
Marketplace Apps
Business Hours
SLA Management
Helpdesk Report
Multilingual Knowledge Base
CSAT Surveys
Performance Reports
Get a summary of how your agents and groups have performed with respect to various support parameters in a specified time period.
Time Tracking
Custom Apps
Round-robin Routing
Randomly assign tickets to all the available agents in a group in a circular fashion.
Custom Roles
Multiple Products
Custom Reports and Dashboards
Customer Segments
Versioning in Knowledge Base
Portal Rebrand
Dynamic Ticket Forms
Sandbox
Skill-based Routing
Audit Log
Knowledge Base Approval Workflow
Agent Shifts BETA
IP Whitelisting
Email Bot FREDDY
Auto-triage FREDDY
Automatically predicts basic ticket fields like the Type, Priority and Group.
Article Suggester FREDDY
HIPAA Compliance
See How You Can Deliver Moments of Wow to Your Customers with Freshdesk
Pricing and Features
Features
Features
System Requirements
- Windows 7.0 or Higher
- OSX Mavericks or Higher
For the operating system to run smoothly, we recommend you refer to Microsoft or Apple websites on their minimum hardware requirements.
- Chrome/Firefox/Safari/Edge: Latest 2 versions
- Internet Explorer: 11
Depending on the browser of your choice, you will then have to configure the following browser features:
- JavaScript must be enabled
- Cookies must be enabled
- LocalStorage must be enabled
- HTTPS – TLS v1.2 or Higher
Freshdesk apps are available on both the App Store and Google Play. We recommend as a minimum requirement you use the following versions or higher versions of the mobile operating system:
- iOS: 10.0 or higher
- Android: 5.0 (Lollipop) or higher