Prepare for a Stellar Customer Experience with Freshdesk Estate
Freshdesk allows you to automate your customer support from dispatching tickets to resolution, and makes sure everything is categorized, assigned, and prioritized correctly. This is a better and more organized option than handling customer queries and support requests through email. Freshdesk Ticketing System is powered by Artificial Intelligence which delivers instant and precise answers to your customers questions for faster resolution. It also enables relevant solutions to pop up for customers and save time for your agents.
Win Customers For Life with
The Best Help Desk System Features
Enable customers to help themselves by leveraging the power of Freshdesk Estate’s advanced knowledge base.
Choose the location of the data center in where you want your data to be securely hosted.
Get a summary of how your agents and groups have performed with respect to various support parameters in a specified time period.
Randomly assign tickets to all the available agents in a group in a circular fashion.
See How You Can Deliver Moments of Wow to Your Customers with Freshdesk
Pricing and Features
- Windows 7.0 or Higher
- OSX Mavericks or Higher
For the operating system to run smoothly, we recommend you refer to Microsoft or Apple websites on their minimum hardware requirements.
- Chrome/Firefox/Safari/Edge: Latest 2 versions
- Internet Explorer: 11
Depending on the browser of your choice, you will then have to configure the following browser features:
- Cookies must be enabled
- LocalStorage must be enabled
- HTTPS – TLS v1.2 or Higher
Freshdesk apps are available on both the App Store and Google Play. We recommend as a minimum requirement you use the following versions or higher versions of the mobile operating system:
- iOS: 10.0 or higher
- Android: 5.0 (Lollipop) or higher