Accounting Pro

Provide Standard Support to Your Customers With Freshdesk Blossom

Freshdesk allows you to automate your customer support from dispatching tickets to resolution, and makes sure everything is categorized, assigned, and prioritized correctly. This is a better and more organized option than handling customer queries and support requests through email. Freshdesk Ticketing System is powered by Artificial Intelligence which delivers instant and precise answers to your customers questions for faster resolution. It also enables relevant solutions to pop up for customers and save time for your agents.

Win Customers For Life with

The Best Help Desk System Features

Ticket Dispatch & Report

Categorize, prioritize, and route tickets to the right teams using your own business rules. Analyze the trend of your tickets and avoid backlogs by allocating resources at the right time.

Email & Social Ticketing

Convert all email and social media queries from your customers into tickets and track, prioritize, and reply to them using Freshdesk.

Knowledge Base

Enable customers to help themselves by leveraging the power of Freshdesk Blossom’s advanced knowledge base.

Datacenter Location

Choose the location of the data center in where you want your data to be securely hosted.


Automate follow-ups, escalations, and other tasks using specific time and event-based triggers to perform any action of your choice.

Collision Detection

Know when another agent is viewing/replying to a ticket and avoid duplicating each other’s effort.

Business Hours

Define your business hours upfront and make sure that your SLAs don’t get violated when your agents aren’t at work.

Marketplace Apps

Get access to hundreds of apps and extend the capabilities of your helpdesk, with the Freshworks Marketplace.

Helpdesk Report

Get an overview of your Freshdesk account and all the important metrics associated with your helpdesk’s performance.

SLA Management

Set the right expectations with customers and agents on the response and resolution timeframes for every ticket In your helpdesk.

See How You Can Deliver Moments of Wow to Your Customers with Freshdesk

Freshdesk is a help desk and ticketing software that enables your organization to proactively respond to customer queries and resolve support issues immediately. It streamlines repetitive tasks with automated features and it enables companies to offer self-service functionality for their customers. Freshdesk also allows your support teams to organize and prioritize tickets rather than use an email system to track them. Know more about this smart ticketing management solution through this video.

Pricing and Features

Supercharge your customer support and service with the help of a flexible tool that empowers you to cater to your customers’ needs quickly. With Freshdesk, you can keep your inquiries organized and you can win your customers for life.


Freshdesk combines best-in-class ticketing, self-service, and reporting. See more of what it can do.



1 Agent Monthly
(billed annually)



1 Agent Monthly
(billed annually)



1 Agent Monthly
(billed annually)



1 Agent Monthly
(billed annually)
Email & Social Ticketing
Ticket Dispatch
Knowledge Base
Ticket Trend Report
Datacenter Location
Collision Detection
Helpdesk Report
Time Tracking
CSAT Surveys
Performance Reports
Multilingual Knowledge Base
Custom Apps
Round-robin Routing
Custom Roles
Portal Rebrand
Custom Reports and Dashboards
Customer Segments
Versioning in Knowledge Base
Multiple Products
Dynamic Ticket Forms
Up to 5,000 Collaborators
Skill-based Routing
Audit Log
Knowledge Base Approval Workflow
Agent Shifts
IP Range Restriction
Email Bot
Up to 5,000 Bots
Sessions Monthly
HIPAA Compliance
Assist Bot/Robo Assist
Article Suggester
Canned Responses Suggester

System Requirements

We recommend users to check with their system administrators to ensure the following system and browsers are met:
  • Windows 7.0 or Higher
  • OSX Mavericks or Higher

For the operating system to run smoothly, we recommend you refer to Microsoft or Apple websites on their minimum hardware requirements.

  • Chrome/Firefox/Safari/Edge: Latest 2 versions
  • Internet Explorer: 11

Depending on the browser of your choice, you will then have to configure the following browser features:

  • JavaScript must be enabled
  • Cookies must be enabled
  • LocalStorage must be enabled
  • HTTPS – TLS v1.2 or Higher

Freshdesk apps are available on both the App Store and Google Play. We recommend as a minimum requirement you use the following versions or higher versions of the mobile operating system:

  • iOS: 10.0 or higher
  • Android: 5.0 (Lollipop) or higher

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