Promote A Better Support Service and Experience for Your Clients
Customer Support - Now Made Smarter and Simple with Freshdesk CRM
If you’re looking for a simple help desk software that is powerful and capable
without being expensive or complicated, you’re in the right place.
Freshdesk allows you to automate your customer support from dispatching tickets to resolution, and make sure everything is categorized, assigned, and prioritized correctly. This is a better and more organized option than handling customer queries and support requests through email. Freshdesk Ticketing System is powered by Artificial Intelligence which delivers instant and precise answers to your customer’s questions for faster resolutions. It also enables relevant solutions to pop up for customers and save time for your agents.
Both agents as well as customers find Freshdesk as a smart, collaborative, and easy to use platform. If you’re looking for a simple help desk software that is powerful without being complicated and capable without being expensive, you’re in the right place.
Win Customers for Life with the Best Help Desk System Features
Manage your end-to-end field service operations right within Freshdesk. Through the dashboard, you can also drag and drop appointments, assign tasks and get a bird’s-eye view of your field team’s workload. In addition to that, you can create field technician groups based on location, or prioritize tickets to reduce waiting time and boost first-time fix rates.
Work together as a team to quickly and efficiently solve customer problems by discussing specific parts of tickets with experts across your company to figure out the best solution. What’s more, you’ll also have the capability to share ownership of tickets with other teams without losing visibility into progress being made on the issue.
Keep Track of Your Customer's Needs With A Cloud-based Helpdesk System