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How Does the AI Agent in Copilot for Microsoft Dynamics 365 Business Central Help Businesses?

The AI agent in Copilot acts as an intelligent assistant that automates routine business tasks in Microsoft Dynamics 365 Business Central. It can create sales orders from emails, suggest purchase orders based on actual demand, generate marketing content, and analyze report data. By understanding your business context and data, Copilot reduces manual work, minimizes errors, and provides real-time insights. Working across departments, it allows teams to focus on strategic decisions while handling repetitive tasks efficiently.

What is Copilot in Business Central?

Copilot in Microsoft Dynamics 365 Business Central is an AI-powered assistant designed to help businesses automate repetitive tasks, reduce errors, and increase productivity. It streamlines processes such as bank reconciliation, data entry, and report generation, while offering intelligent insights to support better decision-making. Built for small and medium-sized businesses, Copilot works across all departments, enabling teams to work smarter, save time, and focus on growth.

Key AI Features of Copilot in Microsoft Dynamics 365 Business Central

Unlock the full potential of your business operations with Copilot, the AI-powered assistant that simplifies tasks, boosts productivity, and delivers actionable insights. Key features include:

AI-Created Sales Orders from Incoming Emails

Automatically transform customer emails into sales orders, eliminating manual data entry. Save time, reduce errors, and speed up your order processing.

AI-Powered Purchase Order Suggestions Based on Actual Demand

Copilot analyzes inventory and sales trends to recommend optimal purchase orders. Avoid stockouts, minimize overstock, and make informed procurement decisions.

AI-Generated Marketing Text for Products Instantly

Quickly create engaging marketing content. Copilot helps your team generate compelling product descriptions and promotions that attract customers.

Advanced AI Data Analysis in Report Lists

Gain deeper insights with AI-assisted report analysis. Identify trends, spot anomalies, and make faster, data-driven decisions.

How Copilot Ensures Security, Privacy, and Compliance

Copilot is built on the trusted Microsoft Cloud with enterprise-grade security, privacy, and compliance measures:

  • Data Access Control: Copilot only accesses data users are authorized to see.
  • Privacy Protection: Microsoft does not read your prompts or use your data to train AI models without your permission.
  • Regional Data Boundaries: For EU customers, Copilot keeps data within the region to meet local compliance regulations.

By combining advanced AI capabilities with robust safeguards, Copilot delivers productivity without compromising security or privacy.


Is Copilot Free for Business Central Users?

Yes. Copilot is included with your Business Central subscription at no extra cost. It helps automate tasks, generate insights, and boost productivity across your organization. While there are currently no fees, Microsoft may introduce fair-use policies, quotas, or pricing in the future.

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Justine De Mesa
written by

Justine De Mesa

Justine is an accomplished author with a passion for both I.T and Accounting. His expertise lies in crafting engaging content that connects technology and finance, offering insights for professionals and enthusiasts alike.