Customer Support - Now Made Smarter and Simple with Freshdesk CRM

With over 40,000 customers from different industries and a 100% satisfaction rating, Freshdesk is considered as the frontrunner in customer service management and ticketing software. Freshdesk is a reliable help desk tool that empowers you to nurture your relationship with your clients.

Win Customers for Life with Freshdesk CRM features

Ticketing Made Easy

Prioritize, categorize, and assign tickets so you never lose track of them. Manage incoming support tickets from multiple channels in one inbox, ensure that multiple agents don’t wind up working on the same ticket, and provide consistent responses by creating pre-formatted replies. Freshdesk also allows you to create custom statuses that suit your workflow, and set deadlines for ticket response and resolution depending on business hours or categories.

Give Support Across All Channels

Unify and manage all support-related communications from multiple channels on a single platform. With Freshdesk, you can convert support emails into trackable tickets that you can manage and resolve. Within the help desk, you can engage with customers thru live chat, set-up a fully functional call center, and integrate your social media accounts.

Manage Your Field Team Effortlessly

Manage your end-to-end field service operations right within Freshdesk. Through the dashboard, you can get a bird’s-eye view of your field team’s workload, drag and drop appointments, and assign tasks. You can also prioritize tickets to reduce waiting time, and create field technician groups based on location.

Improve Efficiency

Gauge how customers feel about your support via customer satisfaction reports. Monitor your helpdesk using real-time data about tickets, trends and groups so you can identify problems and track your performance against metrics. You may also schedule reports to receive in your inbox periodically. These reports have customizable widgets to exhibit your branding.

Increase Productivity

Auto-assign emails, chats and calls to your agents based on their available bandwidth to support customers faster. You may also appoint tickets to agents based on their current workload, skills, or use the round robin method to randomly route them. Freshdesk notifies the customers and agents automatically about the changes in their ticket.

Complete Customization Capabilities

Customize the look and layout of your support portal with full CSS customization and ready-made themes. Provide personalized support by creating customer segments based on their needs. You can also customize the ticket forms and URLs, or build and integrate custom apps to carry out workflows that are unique to your business.

Resolve Issues Together

Work together as a team to quickly and efficiently solve customer problems by discussing specific parts of tickets with experts across your company. What’s more, you’ll also have the capability to share ownership of tickets with other teams without losing visibility into progress being made on the issue.

Enterprise-grade Data Security

Freshdesk accounts come with custom SSL certificates that let you secure your own support URL. You can either whitelist IP ranges and link it to a Virtual Private Network (VPN) to let agents login from anywhere securely, or restrict login access outside of work. For identity and user management, you may let agents and users to login via other accounts by setting up a single sign on (SSO) script to authenticate their credentials.

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FAQs

Get answers to some of the most commonly asked questions about Freshdesk CRM.

Freshdesk is a cloud-based customer support software that allows businesses to manage and monitor customer support activities from a single platform. It provides tools to help enterprises track, organize and solve customer support tickets. The software integrates with a wide range of third-party applications, allowing businesses to import customer data and better understand how their customers interact with their support team.
Some of the features of Freshdesk include: 
  • Ticket management 
  • Customer satisfaction surveys 
  • Integrations with third-party applications 
  • Multi-channel support 
  • Help desk automation 
  • Knowledge base 
Freshdesk is easy to use, even for businesses with no prior customer support experience. The software includes various features to help companies track, organize and solve customer support tickets.
Freshdesk integrates with a wide range of third-party applications, allowing businesses to import customer data and better understand how their customers interact with their support team. Some of the integrations offered by Freshdesk include:
  • Zapier 
  • Salesforce 
  • HubSpot 
  • Slack 
  • MailChimp 
Yes, Freshdesk has a live chat feature powered by Freshchat; it allows businesses to communicate with their customers in real-time.
Freshdesk Omnichannel was designed from the bottom up to tackle all of the various issues with omnichannel customer support. You may use Freshdesk to centrally manage processes across email, chat, phone, and social media platforms right from your desk.
The typical user of Freshdesk is a business owner or any organization who wants to streamline their customer support activities. The software is also popular with customer support professionals who want to organize and monitor their work better.

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